FAQs

– Can I return my order?

You can return any unused item within 30 days of purchase for a refund or credit. All items must be returned in their original condition including its packaging, parts and instruction manuals.
To start the return process, please email our Sales Support team sales@olivetablet.comand provide your order or invoice number. Providing your order is eligible for return we will email you a Returns Form which you will need to pack with the return items. Please note that shipping charges will not be refunded. The warranty is only valid on items which have been purchased from CBS directly or one of our authorised dealers.

– How do I exchange my order?

You can exchange any unused item within 30 days of purchase. All items for exchange must be returned in their original condition including its packaging, parts and instruction manuals.
To start the exchange process, please email our Sales Support team sales@olivetablet.com and provide your order or invoice number. Providing your order is eligible for exchange we will email you a Returns Form which you will need to pack with the return items.
If an exchanged item is returned to us in an unsuitable condition, we reserve the right to not process the exchange. If you want the exchange items returned to you, we will request that you cover the delivery cost. Please note that coloured or branded fascia’s are not eligible for an exchange.

– I’m missing an item from my order, what do I do?

If an item is missing, please contact sales@olivetablet.com with the order or invoice number and the missing item’s name and product number. We will resolve the issue for you as quickly as we can.

– What do I do if I receive a faulty item in my order?

Olive is covered by a 2 year warranty and in the unlikely event that you experience a problem with one of our products we will be happy to either provide replacement parts, fix the item or replace the item. The warranty is only valid on items which have been purchased from CBS directly or one of our authorised dealers. We will also cover and arrange all shipping costs.

To start the process please contact our sales@olivetablet.com and provide the order or invoice number and a brief description of the fault. Any photos or videos of the issue would be very useful and help speed up the process.

– What do I do if I received an incorrect item in my order?

If you receive an incorrect item in your order, please contact our sales@olivetablet.com and provide the order or invoice number and the name of the correct and incorrect product. We’ll get back to you as soon as we can and send you a replacement item as quickly as possible.

– Can I cancel/amend my order after I’ve placed it?